Mail Order Telephone Payments / Virtual Terminal

If you are an existing Opayo customer who has Elavon as your acquirer, we have automatically enabled your Merchant ID / terminal and you are ready to take orders over the phone. You can do this by entering the Primary Account Number (PAN) and other card details into your terminal to process the order. Unfortunately, this option doesn’t currently support fraud screening or transaction reporting. When posting or delivering your item you may wish to enclose the receipt from your Pin-Entry-Device (PED). In-light of the current COVID-19, novel coronavirus pandemic we are working with acquirers to open this up to more customers , please contact us if you would like to enquire about accepting payments over the phone.

If you are an existing Opayo customer with an ecommerce presence and you already have a MOTO Merchant ID enabled, you are ready and set up to take payments using our virtual terminal. You can do this by logging into MySagePay and selecting the ‘Terminal’ tab at the top of your screen. Enter the order information and billing details, then process your order. What’s more, by using virtual terminal you’ll be able to keep track of your orders and get added protection. All orders are processed by The 3rd Man, our free fraud screening tool which performs a number of checks on available cardholder information including the address and postcode (AVS) and the 3-digit security code on the back of the card (CV2), allowing you to review and investigate any suspicious activity

To accept different payment types like Visa, MasterCard, Amex and Diners over the phone, you will need one or multiple merchant accounts (or merchant IDs). This allows your payments to be authorised and transferred into your business bank account. If you are new to Opayo or require a MOTO Merchant ID we can help you get started, apply online today or contact us on +353 1 2311 777 to find out more.